Customer Satisfaction Management
Measure, manage, and improve customer satisfaction systematically to drive retention, referral, and revenue growth.
Duration
2 Days
Delivery
Physical
HRD Corp
Claimable ✓
Category
Sales, Customer Experience & Service Excellence
Program Overview
Build customer satisfaction management skills — measurement systems, data interpretation, root cause analysis, improvement implementation, and improvement culture building.
Learning Objectives
- Design satisfaction measurement systems, interpret CX data, identify root causes of dissatisfaction, implement improvements, and build continuous CX improvement cultures.
Who Should Attend
- Customer service managers
- CX and quality managers
- Operations managers
- Marketing professionals
- Service delivery teams
- Department heads
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