Complaint Handling & Service Recovery
Turn service failures into loyalty opportunities — handling complaints with empathy, structure, and professional resolution skill.
Duration
2 Days
Delivery
Physical
HRD Corp
Claimable ✓
Category
Sales, Customer Experience & Service Excellence
Program Overview
A well-handled complaint can create a more loyal customer than one who never had a problem. Learn to turn service failures into wins.
Learning Objectives
- Handle complaints with empathy and structure, design effective recovery responses, and use complaint data to fix recurring failures.
Who Should Attend
- Customer service teams
- Front-line service staff
- Service supervisors
- Call centre professionals
- Operations managers
- Customer experience leads
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