Customer Experience Transformation
Map customer journeys, identify experience gaps, and design improvements that build loyalty and competitive differentiation.
Duration
2 Days
Delivery
Physical
HRD Corp
Claimable ✓
Category
Sales, Customer Experience & Service Excellence
Program Overview
Map your customer journey, identify the moments that matter, and design experiences that turn satisfied customers into loyal advocates.
Learning Objectives
- Map customer journeys, identify pain points, design service standards, and measure CX performance with actionable metrics.
Who Should Attend
- CX and service managers
- Operations leaders
- Marketing executives
- Customer service heads
- HR and L&D professionals
- Senior executives
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